Who we are
We build the operating system for the human <> machine communication of the future.
ONDEWO is a team of international experts from over 10 countries with a combined experience of more than 30 years in AI, process digitization and software development. Together we develop cutting-edge machine learning and deep learning algorithms for natural language understanding, human speech to text transcription and text to human speech synthesis. With our ONDEWO Call Center AI, we offer you a secure on-premise AI solution to support call center agents with AI services, and automate inboud and outbound phone calls.
A win-win-win situation for your business
ONDEWO Call Center AI provides three decisive benefits to your business.
Increase your customer experience and satisfaction
Maximize your operational efficiency and reduce costs
Assist your employees and reduce churn
4 things our AI can do for you
Unlock the power of intelligent conversation automation for your business.
AI assists your employees in real-time with tasks
Semi-automated inbound calls with ONDEWO AI-Agents to assist human agents with personal assistance and guidance in real-time.
- Offering customer information, advise on workflows, turn-by-turn instructions and filling out forms
- Reducing training costs while upskilling employees
- Improving operational efficiency and service experience for customers
AI answers call, gets data & transfers calls to humans
ONDEWO AI-Agent picks up the call to identify the customer’s needs and records their data before seamlessly transferring them to a human agent.
- Semi-automated inbound calls to support human agents
- Eliminates long wait times for customers
- Reduces the call handling time by providing human agent with all required data upfront
AI answers calls and converses autonomously
ONDEWO AI-Agent independently operates inbound calls for simple, repetitive customer inquiries and processes.
- Fully automate first-level support and customer care
- Engaging natural conversations with customers on the phone
- Easily meeting Service Level Agreements (SLA) such as max. waiting time, response time, call handling time etc.
AI calls customers independently
Fully automated outbound calls with ONDEWO AI-Agents to connect with better-qualified leads or to conduct surveys more efficiently.
- Full automation for standardized phone tasks such as clarifying open issues, scheduling, questionnaires etc.
- Hundreds of simultaneously calls possible
- Real time tracking of phone conversations and responses
Get the perfect solution for your industry
We adapt our AI solutions to the requirements of your industry and the needs of your business.
Public Sector & Government
IT Support & Helpdesk
ONDEWO Call Center AI
ONDEWO Natural Language Understanding
ONDEWO VOIP Telephone System Integration
ONDEWO AI Management
Frequentis found the right partner with ONDEWO.
When every millisecond counts
Together with our partner Frequentis, we have developed an AI prototype for emergency call centers in a few weeks to save lives even better and faster.
What our customers say
Our variety of technologies we are working with
Check out our latest news, blog posts, solutions and videos.