ONDEWO VOIP Telephone System Integration (VTSI) Platform

Various existing integration into leading commercial and open source VOIP telephone systems
Manages the whole life-cycle of hundreds of parallel telephone calls
Real-time phone call status information

Benefits

What you gain

Upgrade your conversational AI system with the power of outbound calling hundreds of customers at the same time and handling hundreds of incoming calls to run your business more efficiently and with better customer experience.

Advancement without a new system

The conversational AI agent stays the same. The AI Agent gets integrated into the current VOIP system to allow to make and receive phone calls.

Fast & flexible scaling

More calls to handle? The platform can initiate hundreds of outbound calls and handle hundreds of inbound calls on request.

Human and AI collaboration

The AI agent can easily handover the call to a human incl. all the data extracted from the ongoing call so the human can smoothly continue the phone call with the customer

Important Features

What makes it special

Manages the whole life-cycle of a telephone call

The platform manages the initiation and canceling of outbound and inbound phone calls as well as retrieving real-time status information about the ongoing phone call

Human handovers of AI phone calls

It allows for the handover to another VOIP telephone system, in which it did not get integrated. A human agent can take over the case from there independently from the AI.

Smooth integration in your existing 20+ years old or brand new telephone system

Our platform is used for automating voice-based telephone calls based on existing VOIP telephone software solution providers such as Asterisk, Genesys, Siemens, Yuutel or other VOIP software solutions. Even ISDN telephone systems can be equipped with VOIP gateway cards to allow easy and smooth upgrade to an AI-powered call center.

Quick and easy integration into products and services

All platform capabilities are easy to integrate into your products and services via ondewo-client libraries for various programming languages (e.g. Python, Nodejs, Angular, JavaScript etc.) and gRPC Remote Procedure Calls (“GRRPC”). Also usable as a connector for your own voicebots and chatbots to various telephone systems.

On-premise and cloud hosting

All features are available on both versions. The on-premise solution easily installs on all operating systems with standard Docker deployment environment on your own IT Infrastructure. Furthermore, it allows for a higher degree of data protection and control. With the cloud option, there is no maintenance needed as it gets provided by ONDEWO. The cloud option is billed on a usage basis.

News

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