ONDEWO for Energy
Our AI agent helps your energy company automate and manage your various customer interactions, from problem-solving and answering frequently asked questions to guide you through the integration process.
- Reading electricity meter
- Customer support
- Customer registration
What we offer the energy industry
Even during stressful times, our AI-Agent is a reliable contact of your energy company which answers the requests of the customers and employees at any given point in time.
Smoothly read the electricity meter
Instead of clients requesting a technician to have the reading of the electricity meter done, they can do it themselves. Our AI will guide the client through the process.
Firstly, identifying the household, after this it will help to classify the meter type. The AI instructs them on how to read the electricity meter. The AI will report the reading, relieving the technician of this task and the customer from filling in the necessary forms. That increases the efficiency and customer experience significantly.
Answers all the questions during blackouts
During a power outage, many people call to report it and to get information on the situation. These calls will get handled by the AI that answers all your customer questions calmly.
It will listen to the complaint of the client and provide requested information on what to do and if possible, give an estimate when the power might be back on. The AI provides a calm and understanding demeanour during a time where most of the callers are irritated, presenting the perfect conversational partner to defuse the situation.
Appointment agreement for the first electricity connection
Customers can call to arrange a contract for their new place of residence. This registration process will get handled by the AI Agent on the phone.
It fills out the form with all the necessary information which it requests during the call. The AI will remember the information given, which makes the communication feel natural. In the end, the registration form gets sent to the customer and the sales department to get finalized.
Partners & Customers
Already profiting customers, partners and pilots
The following customers and partners already profit from the benefits which ONDEWO can provide. Become a partner or a customer of us and increase your all-over quality and satisfaction.
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