ONDEWO for Insurances
Our AI helps your insurance company to cover all the needs of your customer and provide the best care they deserve around the clock, assisting your employees.
- Assistance during consultation
- Registering an insurance
- Customer Support
What we offer the insurance industry
The AI is the helping hand for your customer support. It supports your employees to find perfect solutions. Furthermore, uncomplicated customer requests can be solved by the AI independently.
Filling in forms during consultations
The field agents, which sell their insurance through direct customer conversation – can fully concentrate on their conversations. The AI meanwhile listens to the interaction and uses the obtained information to fill in the required forms. It also provides further information on topics mentioned during the consultation to the field agent.
The field agent can concentrate on the customer and find the perfect deal for them while the AI does the rest to the highest standards with accuracy.
The AI Agent calls all the potential customers, which showed interest in acquiring insurance recently.
It will greet them and verify their identity, to ensure it is talking to the right person. The AI will inquire if they are still interested in the offer which got sent to them and if they want to close the deal. It will also propose other insurances, which might interest the customer. The AI agent provides excellent customer care and experience.
Resolving small requests
The AI agent picks up the call and identifies the customer and his intent. It determines if it can handle the request by itself or if it needs to transfer the call to the most qualified employee.
The AI can fulfil simple requests like sending out forms or changing personal details. After asking for identifying information, the AI helps the customer through the process of changing their contact details. Making the customers independent form the opening hours of their insurance.
Partners & Customers
Already profiting customers, partners and pilots
The following customers and partners already profit from the benefits which ONDEWO can provide. Become a partner or a customer of us and increase your all-over quality and satisfaction.
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