ONDEWO for IT Support & Helpdesk

Our AI helps improve customer service in the IT-branch by reducing repetitive tasks and providing a smart helper for customers and employees that is available around the clock.

  • Create Tickets
  • Close Tickets
  • Help employees
Solutions

What we offer for IT support and helpdesks

Our AI can solve many different problems for your IT Support & Helpdesk employees and customers, by being the contact person they can always rely on for answers and supports.

Helping report problems

During a regular day, numerous people call to request help to resolve a problem they encounter with their technology. It picks up the incoming call, coming from a customer.

The AI will ask for their name, contact details and a description of the issue they are facing. Based on the given information, it creates a ticket which gets forwarded to the person best equipped to resolve the issue. With this process, the work of the employees gets more efficient as they manage the cases for which they are qualified.

Cheking if Problems are solved

Our AI calls independently all the tickets that are still open after a while.

It greets the customer and identifies if it talks to the right person, by referring to the reported issue and asking for distinguishing information that got already given while creating the ticket. That gets followed up with a question of the help is still needed if the answer is no, then it asks for a short service evaluation. At the end of the conversation, the AI Agent closes the ticket.

Supports employees in complex tasks

During a complicated customer support situation, our AI can advise the human agent.

It attends to the ongoing conversation, if a link is needed to reset a password the AI forwards it to the agent. That helps the agent to resolve the issue presented to him. The human agent can provide the best customer experience even if he does not have much experience with the specific cases. The AI helps the agents to provide the best service possible.

Partners & Customers

Already profiting customers, partners and pilots

The following customers and partners already profit from the benefits which ONDEWO can provide. Become a partner or a customer of us and increase your all-over quality and satisfaction.

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